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The privacy and security of your confidential information is very important to Inquiry Management Systems (collectively referred to as "we", "us" or "Inquiry Management Systems"). This privacy policy describes what information we collect, how we use that information in providing our products and services to you and how you may opt out of receiving product updates and other information from us.


INFORMATION COLLECTED
The privacy and security of your confidential information is very important to Inquiry Management Systems (collectively referred to as "we", "us" or "Inquiry Management Systems"). This privacy policy describes what information we collect, how we use that information in providing our products and services to you and how you may opt out of receiving product updates and other information from us.


USE OF INFORMATION
This information is used to inform you of updates or changes to the service. We may notify you of products and services offered by us, our resellers, affiliates, but NOT from other third parties. We use your IP address to help diagnose problems with our server, to administer our website and collect regional demographic information. Contact information is also used to contact the visitor when necessary. We DO NOT use contact information from the registration form to send the user promotional material from some of our partners. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

Note: all sections of this policy apply to all services or users.


COOKIES
Cookies are elements of data that a website can send to your browser and store on your computer. Our system automatically gathers information about the areas you visit on our sites and about the links you may select from within our site to other areas of the Internet or elsewhere online. We use such information to understand how our users as a group use the services and resources provided on our sites. We know which areas of our sites are favourites of our users, which areas need improvement, and what technologies are being used so that we may continually improve our sites. We reserve the right in the future to link such usage information to Contact Information or Personal Nonpublic Information in order to securely verify your identity, to personalize aspects of your experience on our websites and to better understand which information or services are of greater value to our customers. You can choose whether to accept cookies by changing the settings of your browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. You can also erase cookies already stored on your computer. If you choose not to accept these cookies or if you erase them, your experience at our site and other websites may be diminished and some features may not work as intended. For more information on working with cookies, you should consult your User Manual, FAQ or Help function of your specific browser and operating system software.


NEWSLETTERS
Inquiry Management Systems offers free electronic newsletters to users. We gather the email addresses of users who voluntarily subscribe. Customers may remove themselves from any mailing list by following the instructions contained in every newsletter. They can also subscribe to the newsletters at the time of registration.


SURVEYS
Inquiry Management Systems occasionally conducts customer surveys to better target our content and product inventory to our audience. We never share any information about specific individuals with any third party.


TRACKING
Inquiry Management Systems tracks user traffic patterns throughout ims.ca and this information is correlated with data about individual users. Overall usage statistics, according to a user's domain name, browser type and MIME type gotten by reading this information from the browser string (information contained in every user's browser) are also broken down. We also track and catalogue the search terms that customers enter into our search tools, but this tracking is never associated with individual users.


UNSUBSCRIBE
Users may unsubscribe to any of our electronic newsletters at any time by following the instructions contained at the end of each newsletter.


DISCLOSURE
We may provide order information obtained by cookies and shopper preference information (or a subset of such information) to third party resellers of the service, merchants and third parties who are affiliated with our service, provide services to us in support of the service or advertise on the service. Inquiry Management Systems does not sell information about its customers and we will only share your information under very limited circumstances - always under strict controls against disclosure. It is necessary to share such information, for example, with outside vendors who assist us in sending communications. We require these vendors to keep your information confidential and we prohibit them from using your information for their own purposes.


ADDITIONAL INFORMATION
There are occasions where we may ask for additional information. We do this to better understand your needs, and provide you with services that we believe may be valuable to you. Prior to collecting additional information, we will explain the purpose for which the information will be used. In addition, we may keep information regarding your communications with us such as emails and feedback.


SECURITY
Inquiry Management Systems takes the security of information very seriously and has established security standards and procedures to prevent unauthorized access to customer information. We use industry standard means such as physical, electronic and procedural safeguards, including data encryption and secure socket layer technology. We update and test our technology regularly to maintain and improve the protection of our customers' information. We restrict access to personal information to employees and service providers for legitimate business purposes to assist in providing services to you. Employees who violate our privacy policy are subject to disciplinary action. We take all necessary steps to protect your privacy. Whenever you provide sensitive information, we take all necessary steps to protect it. We will also take reasonable security measures to protect your personal information in storage. Credit card numbers are used only for payment processing and are not used for marketing purposes.


Contact Jim Panousis
Ext. 105, jim@ims.ca
Contact Maria D'Urso
Ext. 116, mariad@ims.ca





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